The Gospel According to Krug

Jan 7
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Old Habits Die Hard One of the most insightful panels at South by South West was a presentation by design guru Steve Krug. Specifically, Krug touched on the importance of performing usability tests quickly and often during the design process. Some of his ideas seemed contrary to standard usability testing practices: recruiting loosely around the core user group, testing only 3-4 users at a time, conducting tests weekly, bypassing a comprehensive usability report for fewer more directed findings, and conducting tests in-house, rather than reserving a space at a neutral...

Improve Website UX: Dump The PDFs

Jan 7
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The Right Place at the Right Time: When to Use PDFs By now, it has become common knowledge that PDFs are a problematic format for displaying web content. PDFs may be helpful in presenting standardized versions of forms, reports, and other documents intended for printed use, but their online utility ends there. In addition to being unreadable by web crawlers or screen readers, they take too long to load and interrupt a user’s browsing flow. Some web developers continue to rely on PDFs as a way to communicate information to their...

10 Steps to Great Client Relationships

Mar 14
1

As Design For Use celebrates its 5th birthday, we have decided to share our hard-earned wisdom by distilling what we feel are the 10 most important lessons to help build a lasting client relationship. Enjoy! 1. Above all, be honest Good relationships are built on honesty, trust and integrity. Be transparent about your pricing, capabilities and ability to deliver. Usually, the first "deliverable" our prospective clients see is our proposal and statement of work. This document should reflect the quality of your work, your understanding of the project scope, detailed plan for...